Established in 2003, Helpline Telecoms Nigeria Ltd. has become a key player in the telecommunications sector, serving as the official distributor of recharge cards for all major telecom companies in Nigeria.
In 2010, as the industry began to adopt more advanced technologies, the company embraced the innovative e-voucher system. This forward-thinking approach resulted in a significant investment in the development of the Electronic Voucher Distribution (EVD) system, designed to streamline the distribution process and substantially reduce the costs and risks associated with distributing physical recharge cards through agents.
To further enhance its service offerings, Helpline Telecoms formed a strategic partnership with Africa mamaATM Ltd., a super agent licensed by the Central Bank of Nigeria (CBN), as well as with Airalo, the world’s first eSIM store.
This collaboration addresses the challenges of high roaming bills for travellers by providing affordable access to international data through eSIM technology. As a result, the company can offer a wide range of recharge vouchers and e-pins, catering to a diverse customer base and ensuring seamless access to telecommunications services nationwide.
In a rapidly evolving landscape of agency banking, Helpline Telecoms offers an
advanced Electronics Voucher Distribution (EVD) solution that helps agency banking service providers remain competitive.
This proposal focuses on providing an API designed to meet the Banks, Agent Banking service providers and Value- Added providers’ need.
The Helpline Telecoms EVD system enable POS agents to access all telecommunications operators, including MTN, AIRTEL, 9-MOBILE, and GLO, across various denominations.
A comprehensive web portal will be provided for the client’s customer care and the backend team. This portal will enable the team to efficiently access and retrieve essential reports, including the Daily Sales Report, which outlines transaction activities and sales figures for each day per telcos per denomination; the General Report, which provides a summary of the number of EPIN sold per day per telcos; and the PIN Voucher Tracking system that allows for the retrieval of the lost EPIN.
By utilizing this portal, the customer care team will be equipped with the necessary tools to enhance reporting accuracy and improve customer service efficiency.
