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ABOUT US

Helpline Telecoms

Established in 2003, Helpline Telecoms Nigeria Ltd. emerged as a key player in the
telecommunications sector by serving as a designated distributor of recharge cards for all major telecom companies in Nigeria.

In 2010, as the industry began to shift towards more advanced technologies, the
company embraced the groundbreaking e-voucher system. This forward-thinking
approach led to a significant investment in developing Electronic Voucher Distribution (EVD), a system designed to streamline the distribution process and significantly cut down on the costs and risks associated with the distribution of physical recharge cards through agents.

To further enhance its service offerings, Helpline Telecoms formed a strategic
partnership with Africa mamaATM Ltd, a super agent licensed by the Central Bank of Nigeria (CBN). This collaboration enables the company to provide a wide array of
recharge vouchers/e-pins, catering to a diverse customer base and ensuring seamless access to telecommunications services across the country.

2003

Company has been established

42

Members

3507+

Delighted Customers

EVD Solution

Electronics Voucher Distribution (EVD)Solution

In a rapidly evolving landscape of agency banking, Helpline Telecoms offers an
advanced Electronics Voucher Distribution (EVD) solution that helps agency banking service providers remain competitive.

This proposal focuses on providing an API designed to meet the Banks, Agent Banking service providers and Value- Added providers’ need.

The Helpline Telecoms EVD system enable POS agents to access all telecommunications operators, including MTN, AIRTEL, 9-MOBILE, and GLO, across various denominations.

 

EVD WEB PORTAL

Sustainability

A comprehensive web portal will be provided for the client’s customer care and the backend team. This portal will enable the team to efficiently access and retrieve essential reports, including the Daily Sales Report, which outlines transaction activities and sales figures for each day per telcos per denomination; the General Report, which provides a summary of the number of EPIN sold per day per telcos; and the PIN Voucher Tracking system that allows for the retrieval of the lost EPIN.
By utilizing this portal, the customer care team will be equipped with the necessary tools to enhance reporting accuracy and improve customer service efficiency.

Quality
Assurance

Quality Assurance Process

  • Compliance with industry best practices and security standards.
  • Regular code reviews and testing
    cycles.

Procedures

  • Automated and manual testing at each development stage.
  • Continuous feedback and refinement loops.

Evaluation and
Monitoring

KPIs

  • Development milestones met on schedule
  • Increase in monthly sales revenue post-implementation.
  • User satisfaction and adoption rates.
  • Decrease in agent’s churn rate

Methods

  • Performance tracking through daily transaction report.
  • Post-deployment analysis and client feedback.